Austria Mobile Billing and Messaging Overview

Overview

Billing Type: MO&MT   MO billing requires a dedicated code. DO required over €0.70.

Subscriptions: Yes

Micropayments: Yes

Shared Price Points: One-time - €1.10, €2.00, €3.00, €4.00, €5.00
Subscriptions - €2.00, €5.00, €10.00

Dedicated Price Points: €0.20 - €10.00

Regulator: The Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR)

Approvals/Fees Required: Yes   Approval required for dedicated keywords

Country Info

Population: 8,823,054

Subscribers: 13,000,000

Mobile Penetration Rate: 62.32%

Average Individual Income: $32,544

VAT Rate: 20%

Withholding Tax: 13% - 10%

Network Information:

Carriers: Subscribers: Market Share:
A1 5,500,000 37.32%
T-Mobile 4,000,000 29.06%
Orange 3,800,000 15.82%
Drei 1,576,300 11.13%
YESSS! 832,900 5.88%
eety 112,000 0.79%

Regulations

Regulation Overview

Regulator: The Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR)

Regulator Website: www.rtr.at

Code of Conduct: There are currently no specific regulatory documents available for Austria however your CCF will be evaluated to ensure that your service is delivering value for money and is honest and fair. The rules are defined by each operator seperately inside the contracts.

Opt-in Possibilities

Web (PIN) Opt-in: No

WORAR (Requiring a Reply): Yes

Single MO Shortcode Opt-in: Yes   DO required over €0.70.

In-app Billing: No   User must send MO to opt in.

Permitted Content

Adult Permissible: Yes   Available on selected number ranges, applied for upon request. Opt in and age verification required.

Mobile Gambling /mCasino (Real money): No

Sportsbook (Real money): No

Virtual Gambling (Virtual credit): Yes   Operator approval needed

Lottery (Real money): No

Competitions: No

Voting: Yes   Operator approval needed

Chat: Yes

Mobile Content: Yes   Operator approval needed

Info Messages: No

Alerts: Yes

Physical Goods: Yes

Calling Services: No

Charitable Services: Yes

Message Flow

Double Opt-in: End user receives free of charge MT message asking him to send confirmation MO message with text “JA” in order to start the service. Opt-in confirmation request message includes following information:
> end user price per SMS (in Euro including VAT)
> age approval with effect from 18+ (for 093x numbers)
> (A1 Telekom/H3G/Orange): marketing text with optional merchant and service information
> (T-Mobile): merchant name

Note: All operators generate opt-in confirmation request message themselves. It is possible to partially customize the message on A1 Telekom and H3G/Orange (first sentence). User must confirm opt-in to the short code from which opt-in confirmation request comes.

A1 Telekom
Example (Non adult service): Here you can put custom text! Bestätigen Sie EUR[price] Antworten Sie mit JA
English translation: Here you can put custom text! To confirm EUR [price] answer with YES
Example (Adult service): Here you can put custom text! Nutzung ab 18 J.! Bestätigen Sie EUR [price] Antworten Sie mit JA!
English translation: Here you can put custom text!. As of 18 J.! To confirm EUR [price] answer with YES

H3G/Orange
Example (Non adult service): Here you can put custom text! Bestätigen Sie EUR[price] Antworten Sie mit JA
English translation: Here you can put custom text! To confirm EUR [price] answer with YES
Example (Adult service): Here you can put custom text! Nutzung ab 18 J.! Bestätigen Sie EUR [price] Antworten Sie mit JA!
English translation: Here you can put custom text!. As of 18 J.! To confirm EUR [price] answer with YES

T-mobile
Example (Non adult service): Antworten Sie mit JA um Zahlung von [price] EUR an [service provider] ueber Ihre Rufnummer [msisdn] zu genehmigen. Diese Leistung wird einmalig abgerechnet. Mit dieser JA SMS bezahlen Sie den angefuehrten Betrag gemaess angefuehrtem Zahlungsintervall und akzeptieren die AGB des Anbieters, die sofortige Vertragserfuellung und den damit verbundenen Verlust d. Ruecktrittsrechtes.
English translation: Answer with YES in order to pay [price] EUR to [service provider] via your mobile number [msisdn]. By sending YES you pay the amount referred to arguments presented payment interval and accept the T&C of the Service provider and you are waiving the right of withdrawal.

Welcome: MT Info message (T-Mobile only)
After successful transaction T-mobile sends info message with the following content:
Example (Non adult and adult service): Sehr geehrter Kunde! Zahlung von [price] EUR fuer [service] wurde durchgefuehrt. Anbieter: [service provider]. Diese Leistung wird einmalig abgerechnet. Verwalten von Abozustimmungen am Serviceportal Ihres Netzbetreibers.Transaktionsnummer:[transaction number].
English translation: Dear customer! Payment of [price] EUR for [service] has been done. Service provider: [service provider]. The payment will charged only once. You can manage your subscription on service portal of your mobile operator. Transaction number: [Transaction number].

Billing: Message with content - When the content is delivered, the message must contain help information (e-mail or customer care contact).

Spend Limits

Maximum Transactional Value: Line value.   Multi-step billing is not allowed.

Subscriptions Limit: €50 per day, €250 per week, €500 per month   For A1 Tekekom only.

Daily Billing Limit: No known limit.

Weekly Billing Limit: No known limit.

Monthly Billing Limit: €1000 per user for all service types.

Customer Care

Minimum Type Required: E-Mail (24hr Response)

Miscellaneous Items

Mandatory Keywords: STOPP, STOP, CANCEL

Shared Exceptions

Shared Message Flow Requirements: The same applies to both shared codes and dedicated codes

Shared Opt-in Availability: - Premium rate MO subscription services require a double Opt-in. (DO and WO-RAR)

- Premium rate MO transactions under €0.70 require a single Opt-in. (SMS-O)

- Premium rate MO transactions over €0.70 require a double Opt-in. (DO)

- PIN Opt-in available. (WO-PIN)

Permitted Service Types: The same applies to both shared codes and dedicated codes

Adult Permissible?: No   (Available on shared, applied for upon request)

Charitable Services: No

Microbilling: Yes   Operator approval required

Subscriptions: Yes

Chat: Yes

Mobile Content: Yes   Operator approval required

Info Messages: Yes   Operator approval required

Calling Services: No

Lottery: No

Gambling Allowed?: No

Physical Goods: No

Competitions: Yes   Operator approval required

Voting: Yes   Operator approval required

Bikini Permissible?: No

Technology

Available Technologies

Premium MO SMS: Yes   MO billing requires a dedicated code.

Premium MT SMS: Yes

WAP Billing: Yes   possible, though it will need integration

Direct Operator Billing: No

MSISDN Forwarding: Yes   possible, though it will need integration

IVR Billing: Yes

Number Lookup (HLR): Yes

Number Lookup (VLR) /(RTLU): Yes

VSIM/Longcode: Yes

Bulk SMS: Yes

Push Messaging: Yes

Shortcodes

FreeText Shortcodes: No

Golden/Vanity Numbers Available?: No

Bulk Messaging

Alpha sender ID: Yes

Numeric sender ID: Yes

Alpha numeric sender ID: Yes

Shortcode sender ID: Yes

Sender IDs filtered: No

Handset Delivery reports: Yes

SMSC Delivery report: No

Binary: Yes

Concatenated Messages: Yes

Character Encoding: Yes   Full SMPP v3.4

Character Sets Supported: Yes   0×00(Default GSM encoding), 0×01(US-ASCII), 0×02(Binary), 0×03(ISO8859-1-Latin-1), 0×04(Binary), 0×08(UCS2/UTF-16BE)

Submit_multi: Yes

Maximum validity periods: 48 hours   Which is the recommended value.

Traffic type exclusions?: No exclusions other than no illegal services or content.