Croatia Mobile Billing and Messaging Overview

Overview

Billing Type: MO&MT   MO Billing requires dedicated code.

Subscriptions: Yes

Micropayments: No

Shared Price Points: 6.10 HRK, 12.20 HRK, 20.00 HRK, 40.00 HRK

Dedicated Price Points: MO Billing: 0.85 HRK, 1.24 HRK, 1.86 HRK, 2.40 HRK, 2.48 HRK, 3.10 HRK, 3.72 HRK, 6.20 HRK
MT Billing: 1,99 - 40,00 HRK with increment 0,01

Regulator: Croatian Post and Electronic Communications Agency

Approvals/Fees Required: No

Country Info

Population: 4,154,200

Subscribers: 4,454,917

Mobile Penetration Rate: 57.28%

Average Individual Income: $21,745

VAT Rate: 25%

Withholding Tax: 13% - 5%

Network Information:

Carriers: Subscribers: Market Share:
T-Mobile 2,332,000 45.01%
VIP Net 1,920,000 39.61%
Tele2 724,000 15.38%

Regulations

Regulation Overview

Regulator: Croatian Post and Electronic Communications Agency

Regulator Website: www.hakom.hr

Opt-in Possibilities

Web (PIN) Opt-in: No

WORAR (Requiring a Reply): No

Single MO Shortcode Opt-in: Yes   for transactional services

In-app Billing: No

Permitted Content

Adult Permissible: Yes   Age verification required.

Mobile Gambling /mCasino (Real money): Yes   License is required. Approval on application, very difficult to get approval.

Sportsbook (Real money): No

Virtual Gambling (Virtual credit): Yes

Lottery (Real money): Yes   Must obtain a license from the Ministry of Finance.

Competitions: Yes   Must obtain a license from the Ministry of Finance.

Voting: Yes

Chat: Yes

Mobile Content: Yes

Info Messages: Yes

Alerts: No

Physical Goods: No

Charitable Services: No

Spend Limits

Maximum Transactional Value: 40 HRK

Subscriptions Limit: 80 HRK per day, 400 HRK per month   Once the user has spent 150 HKN or sent 30 messages, the user must confirm that they want to continue with the service. If the user does not respond, they should be un-subscribed.

Daily Billing Limit: 80 HRK   Once the user has spent 150 HKN or sent 30 messages, the user must be informed about this via a FREE message.

Weekly Billing Limit: No known limit.   Once the user has spent 150 HKN or sent 30 messages, the user must be informed about this via a FREE message.

Monthly Billing Limit: 400 HRK   Once the user has spent 150 HKN or sent 30 messages, the user must be informed about this via a FREE message.

Customer Care

Minimum Type Required: E-Mail (24hr Response)

Miscellaneous Items

Mandatory Keywords: STOP

Technology

Available Technologies

Premium MO SMS: Yes   MO Billing requires dedicated code.

Premium MT SMS: Yes

WAP Billing: No

Direct Operator Billing: No

MSISDN Forwarding: No

IVR Billing: Yes

Number Lookup (HLR): No

VSIM/Longcode: Yes

Bulk SMS: Yes

Push Messaging: Yes

Bulk Messaging

Alpha sender ID: Yes   Excludes T-Mobile.

Numeric sender ID: Yes

Alpha numeric sender ID: Yes   Excludes T-Mobile for Alpha.

Shortcode sender ID: Yes

Sender IDs filtered: Yes   T-Mobile sender ID filtering.

Handset Delivery reports: Yes

SMSC Delivery report: No

Binary: Yes

Concatenated Messages: Yes

Character Encoding: Yes   Full SMPP v3.4

Character Sets Supported: Yes   0×00(Default GSM encoding), 0×01(US-ASCII), 0×02(Binary), 0×03(ISO8859-1-Latin-1), 0×04(Binary), 0×08(UCS2/UTF-16BE)

Submit_multi: Yes

Maximum validity periods: 48 hours   Which is the recommended value.

Traffic type exclusions?: No exclusions other than no illegal services or content.