Norway Mobile Billing and Messaging Overview

Overview

Billing Type: MT   (LC)

Subscriptions: Yes   DO required. Approval required from Tele2 prior to launch. Adult verification required.

Micropayments: Yes

Shared Price Points: NOK 5.00, NOK 10.00, NOK 15.00, NOK 20.00, NOK 25.00, NOK 30.00, NOK 35.00, NOK 40.00, NOK 45.00, NOK 50.00, NOK 55.00, NOK 60.00, NOK 65.00, NOK 70.00, NOK 75.00, NOK 80.00, NOK 85.00, NOK 90.00, NOK 95.00, NOK 100.00, NOK 125.00, NOK 150.00, NOK 175.00, NOK 200.00

Dedicated Price Points: Tariffs are available in 1.00 Kroner increments, from 1.00 - 200.00 NOK.

201 NOK - 500 NOK available on request.

Regulator: Norwegian Post and Telecommunications Authority (NPT)

Approvals/Fees Required: Yes   Approval required.

Country Info

Population: 5,267,146

Subscribers: 5,730,000

Mobile Penetration Rate: 81.63

Average Individual Income: 120,000 KR

VAT Rate: 25%   See source.

Withholding Tax: 15%   See source.

Network Information:

Carriers: Subscribers: Market Share: (If MVNO, using:)
Telenor Mobil 3,026,000 48.75%
NetCom (Telia Sonera) 2,178,000 32.10%
Network Norway 466,000 7.57%
Tele2 320,160 5.20%
Chess 223,000 3.62% NetCom
Ventelo 170,000 2.76%

Regulations

Regulation Overview

Regulator: Norwegian Post and Telecommunications Authority

Regulator Website: www.npt.no

Code of Conduct: Regulations and Contracts

Opt-in Possibilities

Web (PIN) Opt-in: No

WORAR (Requiring a Reply): Yes

Single MO Shortcode Opt-in: Yes

In-app Billing: Yes

Multi-billing - Are you able to send multiple MOs?: No

Multi-billing - Are you able to send multiple MTs?: No

Permitted Content

General Content Restrictions: Chat service: When the consumer has received 20 messages since the last information message was sent, the supplier must send a new message with the same information, see the requirements in section 1.4.1 of the CPA Guidelines.
The service can be stopped at any time by sending an SMS with the code word “STOPP”.
• The duration of the subscription.
• The price of the service and each message received.
• The period the service will be running, per week, month etc, and whether it is renewed automatically or not.
• The phone number to the content supplier’s customer service.
A chat service cannot cost more than NOK 30 per message.

Adult Permissible: Yes

Mobile Gambling /mCasino (Real money): No

Sportsbook (Real money): No

Virtual Gambling (Virtual credit): Yes

Lottery (Real money): No

Competitions: Yes

Voting: Yes

Chat: Yes   Max NOK 30 per message. Sessions allowed.

Mobile Content: Yes

Info Messages: Yes

Alerts: Yes

Physical Goods: Yes

Calling Services: No

Charitable Services: Yes

Message Flow

Language: Norwegian

Double Opt-in: Information messages -
Consumers ordering subscription services shall immediately receive an information message beginning with the word “Subscription”.

All necessary information linked to the service and all key terms must be included in the
information message, hereunder the following information:
• The service can be stopped at any time by sending an SMS with the code word “STOPP”.
• The duration of the subscription.
• The price of the service and each message received.
• The period the service will be running, per week, month etc, and whether it is renewed automatically or not.
• The phone number to the content supplier’s customer service.

Example - "Abonnement: Svar JA for å starte konkurransen.1 melding per uke. {price}kr per mottatte melding.Fornyes ukentlig. Avslutt: stopp til {short code}. Kundeservice: {Insert customer care number}"

The billing can then commence.

Welcome:

Reminder: This must be sent each time the user is charged.
Example - "Abonnement: Du har blitt fakturert XXkr.1 melding per uke. {Price}kr per mottatte melding. Fornyes ukentlig. Avslutt: stopp til {short code}. Kundeservice: {Insert customer care number}"

Spend Limits

Maximum Transactional Value: 200 NOK

Subscriptions Limit: No known limit.   Chat services Max NOK 30 per message.

Daily Billing Limit: Max NOK 30 per message for chat services.

Weekly Billing Limit: 80 NOK   Ethical Council Recommendation

Monthly Billing Limit: 5000 NOK inc VAT, 1000 NOK for services aimed at children   If reached, a Free message must be sent informing users of this. See 1.3.3 of the Code of Conduct.

Customer Care

Minimum Type Required: Local Call-Centre

Miscellaneous Items

Mandatory Keywords: STOP / STOPP / STOPP REKLAME”

“HJELP”, “HELP”, “KUNDESERVICE”, “CUSTOMERSUPPORT”, “CUSTOMER SUPPORT” or “SUPPORT”, the consumer must receive
an information message with information about the content supplier’s customer service
including e-mail address, phone number and opening hours.   include any misspelling of the words e.g. sTOP STTOP, SOTP

Technology

Available Technologies

Premium MO SMS: No

Premium MT SMS: Yes

WAP Billing: Yes

Direct Operator Billing: No

MSISDN Forwarding: Yes   Sonera

IVR Billing: No

Number Lookup (HLR): Yes

Number Lookup (VLR) /(RTLU): Yes

VSIM/Longcode: Yes

Bulk SMS: Yes

Push Messaging: Yes

USSD Messaging: Yes   Netcom, Network Norway, TDC Mobile Norway, Tele2, Telenor, Ventelo

USSD Menus (Sessions): Yes   Netcom, Network Norway, TDC Mobile Norway, Tele2, Telenor, Ventelo

Shortcodes

Premium Shortcodes: 4 digits, beginning with 2xxx.

FreeText Shortcodes: No

Golden/Vanity Numbers Available?: No

Charity Shortcodes: No

Direct Carrier Billing

DCB Type: MSISDN Forwarding

Bulk Messaging

Alpha sender ID: Yes

Numeric sender ID: Yes

Alpha numeric sender ID: Yes

Shortcode sender ID: Yes

Sender IDs filtered: Yes   Telenor sender ID filtering.

Handset Delivery reports: Yes

SMSC Delivery report: No

Binary: Yes

Concatenated Messages: Yes

Character Encoding: Yes   Full SMPP v3.4

Character Sets Supported: Yes   0×00(Default GSM encoding), 0×01(US-ASCII), 0×02(Binary), 0×03(ISO8859-1-Latin-1), 0×04(Binary), 0×08(UCS2/UTF-16BE)

Submit_multi: Yes

Maximum validity periods: 48 hours   Which is the recommended value.

Traffic type exclusions?: No exclusions other than no illegal services or content.