Overview

Billing Type: MO&MT   MT billing achieved with Silent Billing - DO required - Network handled.

Subscriptions: Yes   DO required - Network handled. Only via dedicated short code. Service managed by operators - lead time 12-16 weeks.

Micropayments: Yes

Shared Price Points: R2.00, R5.00, R10.00, R15.00, R25.00, R30.00

R1.00, R1.50, R3.00, R7.50, R20.00, - available on request.

Dedicated Price Points: MO - R1.00, R1.50, R2.00, R3.00, R5.00, R7.50, R10.00, R15.00, R20.00, R25.00, R30.00

Silent Billing (MT Billed) - Any amount over R1.00 up to R50.00 - DO required.   MT billed is possible for one time services as well.

Standard rate Price Points: Yes   Dedicated code required.

Regulator: WASPA - Wireless Application Service Providers Association

Approvals/Fees Required: No

Country Info

Population: 54,956,900

Subscribers: 59,474,500

Mobile Penetration Rate: 36.2%

Average Individual Income: $6,292

VAT Rate: 14%

Withholding Tax: N/A

Network Information:

Carriers: Subscribers: Market Share: (if MVNO, using:)
Vodacom 32,296,900 47.36%
MTN 24,450,500 35.85%
Cell-C 9,000,000 13.20%
8ta 1,957,800 2.87%
Virgin 462,400 0.68% Cell-C
Neotel 26,600 0.04%

Regulations

Regulation Overview

Regulator: WASPA - Wireless Application Service Providers Association

Regulator Website: www.waspa.org.za

Code of Conduct: WASPA Code of Conduct

Opt-in Possibilities

Web (PIN) Opt-in: Yes   Subscription services require the DO as well.

WORAR (Requiring a Reply): Yes   Subscription services require the DO as well.

Single MO Shortcode Opt-in: Yes   One time service only.

In-app Billing: Yes   Subscription services require user to complete DO outside the application.

Multi-billing - Are you able to send multiple MOs?: Yes   Max R30 per MO.

Multi-billing - Are you able to send multiple MTs?: Yes   Only available on certain networks.

Permitted Content

Adult Permissible: Yes   Softcore - Bikini only.

Mobile Gambling /mCasino (Real money): No

Sportsbook (Real money): No

Virtual Gambling (Virtual credit): Yes

Lottery (Real money): No

Competitions: Yes   Maximum entry fee of R1.50, element of skill required. (9. Competitions of the Code of Conduct)

Voting: Yes

Chat: Yes   MO billed. Price point for chat: any, regulatory reminders every 200 ZAR. Session time: standard 1 week.

Mobile Content: Yes

Info Messages: Yes

Alerts: Yes

Physical Goods: Yes

Charitable Services: Yes   R30 per MO.

Message Flow

Language: English

Welcome: The welcome message must start with the text "Welcome: " and must also be a clear notification of the following information, in the following order:
(a) The name of the subscription service;
(b) The cost of the subscription service and the frequency of the charges;
(c) Clear and concise instructions for un-subscribing from the service;
(d) The service provider’s telephone number.

Reminder: For one-off transaction services charged by asking the user to send an MO SMS to a short code, the requirement to notify the user every R200 incurred in a month applies.

A monthly reminder SMS must be sent to all subscription service customers. This reminder must be sent within 30 days of the initial notification message, and once per calendar month thereafter.

> Reminder: You are subscribed to [name of service provider] [content/service description]. Cost [cost of service and frequency of billing]. SMS HELP [optional keyword] to [short code]/call [call centre number + “(VAS)” if applicable]. To unsub, sms STOP [service keyword] to [short code].

or
> Reminder: You are subscribed to [name of service provider] [content/service description]. Cost [cost of service and frequency of billing]. For help call [call centre number + “(VAS)” if applicable]. To unsub, sms STOP [service keyword] to [short code].

or for WAP
> Reminder: You are subscribed to [name of service provider] [content/service description]. Cost [cost of service and frequency of billing]. For help call [call centre number + “(VAS)” if applicable]. To unsub, click here [WAP link].

Spend Limits

Maximum Transactional Value: MO R30.00 Event Billing R50.00

Subscriptions Limit: No limit but a reminder message must go out each month.

Daily Billing Limit:

Weekly Billing Limit: Notifications of spend in R200.00 increments required.

Monthly Billing Limit: Notifications of spend in R200.00 increments required for one time services.

Customer Care

Minimum Type Required: Local Call-Centre

Miscellaneous Items

Mandatory Keywords: STOP, END, CANCEL, UNSUBSCRIBE, QUIT

Technology

Available Technologies

Premium MO SMS: Yes

Premium MT SMS: Yes   MT billing achieved with Silent Billing.

WAP Billing: Yes

Direct Operator Billing: Yes   AKA Silent billing / Event Billing.

MSISDN Forwarding: Yes   No hosted payment screen. MTN, Cell-C MSISDN forwarding on PSMS. One-time & subscriptions - Double opt-in required. Buttons: 'Pay' or 'Continue' allowed, text is customisable depending on the network.

IVR Billing: Yes

JunglePay: Yes

Number Lookup (HLR): Yes

Number Lookup (VLR) /(RTLU): Yes

VSIM/Longcode: Yes

Bulk SMS: Yes

Push Messaging: Yes

USSD Messaging: No

USSD Menus (Sessions): No

Direct Carrier Billing

DCB Type: Limited DCB

Window based?: No

Window customisable/brandable?: No

MO required?: No

MT Required?: No

Flexible price points: Yes

Supported networks: Vodacom, MTN, Cell-C (including Virgin)

Receipt required?: Yes

MSISDN forwarding?: Yes   MTN, Cell C